What are the delivery charges for orders from the Online Shop?
As an introductory offer we are using below discounted flat shipping rates :

Payment clearance can take up to 2 business days.
We ship in 3-5 business days following payment clearance.

Which payment methods are accepted in the Online Shop?
We accept PayPal and all major credit cards.
We are also working on acceptance of eChecks and hope to have it online soon.
How long will delivery take?
We use USPS Priority Mail, UPS, and FedEx.
US customers : Delivery will take about 3-5 business days.
Canada Customers: Delivery can take up to 2 weeks.

We do not provide tracking info at this time. We are working to integrate
shipping system with our website which will automatically generate emails

For US customers please wait 2 weeks before contacting us about your shipment.
For Canada customers please wait 4 weeks before contacting us for the shipment.

If you do not receive the shipment within above timeframes email us at info@mrhigene.com

How secure is shopping in the Online Shop? Is my data protected?
You can rest assured your information is safe and secure with us.
Our site uses HTTPS protocol and SSL certificates.
These are widely used & accepted for security assurance world- wide.
All payments are processed by either PayPal or Authorize.net.
We neither have access to nor store private information.
What about returns and refunds?
Shipping & Return policy can be viewed through the link in the upper right corner.
Do I receive an invoice for my order?
Yes. You will receive 2 invoices.
1 from mrhigene.com and 1 from the payment processing vendor.
Your statement will show this transaction for Decent Enterprises.

I hear an annoying knock when using the spray. What is wrong?
There is nothing wrong with the hardware. This happens if the pressure is less than needed or
if there is a gap in the pipeline and air fills the gap.
This also happens if the same supply line has several other outlets on it. This is caused by a combination of bathrooms/kitchens on the same line.

You can following one of the solutions below:
1) Wait a few moments until the pressure normalizes.
2) Increase pressure slightly as a permanent solution.

My C100 or H200 spray drips after each use. What is wrong?
The ABS Plastic spray retains a small amount of water following each use
This is not a defect. To resolve this wait a short while before placing it in the bracket.
And, shake lightly to drain the remaining water