Elmont, New York, USA

We’re open online 24×7.
Office Hours : Monday – Friday: 9AM – 5PM EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
As an introductory offer we are offering free US shipping. Payment clearance can take up to 2 business days.
We ship in 3-5 business days following payment clearance.
Which payment methods are accepted in the Online Shop?
We accept PayPal and all major credit cards. We are also working on acceptance of eChecks and hope to have it online soon.
How long will delivery take?
We use USPS Priority Mail, UPS, and FedEx.
US customers : Delivery will take about 3-5 business days.
Canada Customers: Delivery can take up to 2 weeks.

We do not provide tracking info at this time. We are working to integrate shipping system with our website which will automatically generate emails

For US customers please wait 10 business days before contacting us about your shipment.
For Canada customers please wait 20 business days before contacting us for the shipment.

If you do not received the shipment within above timeframes email us at info@mrhigene.com

How secure is shopping in the Online Shop? Is my data protected?
You can rest assured your information is safe and secure with us.
Our site uses HTTPS protocol and SSL certificates.
These are widely used & accepted for security assurance world- wide.
All payments are processed by either PayPal or Authorize.net.
We neither have access to nor store private information.
What about returns & refunds?
Please see our shipping & Return policy in the upper right corner of the page.
Do I receive an invoice for my order?
Yes. You will receive 2 invoices.
1 from MrHiGene.com and 1 from the payment proceesing vendor.

Send us an email


click to send an email

Or you can copy and paste:
info@mrhigene.com


Wholesale/Bulk Sale/Retail Partnership:

We are seeking wholesale & retail partners in US and Canada markets
Please send us an email about your business and contact.
Our Wholesale Department will contact you as soon as possible.


Click here to send us a Wholesale/Bulk Sales Inquiry

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