All orders are processed for shipping after 2 business days following the order.
If an order is received and paid for on Monday, it will be processed for shipping on Wednesday.
At the moment we do not provide a tracking number.
US Customers: Please wait 10 business days before contacting us if order has not been received.
Canada Customers: Please wait 20 business days before contacting us if order has not been received.
Returns & Refunds:
20-Day Money Back Guarantee.
All products come with a money back guarantee for 20days following the purchase.
Buyers are responsible for return shipping with tracking.
Our manufacturers do not/will not issue credit if the return does not meet below requirements:
1) All original packing, manuals and receipts should be included.
2) All parts should be returned (including washers/screws, etc)
3) All items should be free of damage and scratches (especially fitting threads)
*We cannot accept returns with damaged threads.
Email us at info@MrHiGene.com with details for a Return Merchandise Authorization (RMA) number.
Please allow 7 business days for return processing and refund.
All our products carry a 90-day warranty.
If any part fails within 90 days of purchase we will replace it free of charge and shipping.
Email us with below details at info@MrHiGene.com
- Must Include:
Order Number and Date.
Your Name and Number (Best time to call back).
Part & Problem details.
Attach picture if possible.