Shipping:
All orders are processed for shipping after 2 business days following the order.
If an order is received and paid for on Monday, it will be processed for shipping on Wednesday.
At the moment we do not provide a tracking number.

US Customers: Please wait 10 business days before contacting us if order has not been received.
Canada Customers: Please wait 20 business days before contacting us if order has not been received.

Returns & Refunds:
20-Day Money Back Guarantee.
All products come with a money back guarantee for 20days following the purchase.
Buyers are responsible for return shipping with tracking.

Our manufacturers do not/will not issue credit if the return does not meet below requirements:
1) All original packing, manuals and receipts should be included.
2) All parts should be returned (including washers/screws, etc)
3) All items should be free of damage and scratches (especially fitting threads)
*We cannot accept returns with damaged threads.

Email us at info@MrHiGene.com with details for a Return Merchandise Authorization (RMA) number.
Please allow 7 business days for return processing and refund.

90-Day Warranty
All our products carry a 90-day warranty.
If any part fails within 90 days of purchase we will replace it free of charge and shipping.
Email us with below details at info@MrHiGene.com

  • Must Include:
    Order Number and Date.
    Your Name and Number (Best time to call back).
    Part & Problem details.
    Attach picture if possible.

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